Good to know
Here you will find useful information to make your holiday as pleasant as possible.
Arrival & Departure
- Your room will be available from approximately 2 p.m. on the day of arrival.
- We ask you to vacate your room by 10 a.m. on the day of departure.
If you arrive after 7 p.m., please let us know.
Booking conditions
Standard:
Free cancellation period up to 6 days prior to arrival date. Cancellations within 5 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note:
Booking alterations include date changes, reduction in nights and reduction in guests.
These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.
Payment:
A deposit equivalent to the first night’s booking tariff is payable at time of booking to confirm the reservation. Final balance is payable 5 days, prior to the arrival date.
Should your balance not be received by the due date, this amount will be automatically deducted from the credit card on file.
High season:
Free cancellation period up to 15 days prior to arrival date. Cancellations within 14 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note:
Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.
Payment:
A deposit of 25% of the total booking tariff is payable at time of booking to confirm the reservation. Final balance is payable 14 days, prior to the arrival date. Should your balance not be received by the due date, this amount will be automatically deducted from the credit card on file.
Through this link, you can take out a personal travel insurance: www.europaeische.at
Pets
Dogs are allowed in some of our rooms with special access. They are not allowed in the rest of the house. We charge a daily fee of €10.00 (without food). Please let us know when you make your enquiry. You cannot book these rooms directly online! Thanks!